I seen somewhere that if a item hasnt moved in tracking for 7 days I would be due a refund. Copyright © 1995-2021 eBay Inc. All Rights Reserved. decided to give him a full refund and charged my PayPal account. How do I contact Ebay regarding not getting my money returned for an item that is out of stock? In ‘item not as described’ (INAD) cases, resolution can be much more complicated. Originally from the UK, she now lives in Canada and travels extensively. Should I be alarmed or have I just sent too many messages. And I wanted to warn people about the lies this seller said. I said that I would enact the ebay money back guarantee if he did not sort it out after 5 days. If you didn't get your item, we'll make sure you either get your money back or receive a replacement. We'll make sure you either receive the item you ordered, or get your money back. It is not sellers fault that item is damaged by post office. How is finding it at a lower price not buyer remorse? Saddly she passed away per coronavirus. Good point, thanks for sharing your thoughts! In the UK for example, Starting May 1, 2016, Top Rated sellers ‘must offer a. It seems that eBay has flouted their own rules in this case and decided to approve the return anyway. Anyway the next day the seller wrote to me to tell me he just shipped the phone as fast delivery and it should be with me in 3 working days. Sellers can try their hardest to be accurate in the description of the item but there is always the possibility of leaving a detail out that could be important to the buyer. So technically the seller can keep my phone and don’t sent it back. buy an item, check the seller’s return I do not have the money anymore. I have a buyer who said right on invoice “I will not pay more for shipping than the item” but paid same day it was delivered item just happened to be broken. If you didn't get your item, you're covered under eBay Money Back Guarantee. I’m sorry to hear about your recent negative eBay experience. Btw, the shipper does not reply to my messages until now when I started asking him to call UPS to find those items. Buyer said he had shipping problems and theft in his neighborhood. described, go to My eBay, The item I am considering is a many-thousand dollar piece of heavy equipment with a bid closing date in 24 hours. I have bought an item but not received it. The buyer did not return the damaged item, but eBay Resolution Dept. The open return policy allows for fraudulent buyers to waive re-stocking fee’s and force seller to pay for return shipping costs along with giving that fraudulent buyer their money back including initial shipping costs!! It would then depend on the seller’s individual return policy. One of the head supervisors I talked to on the phone through ebay support directly told me that if you have 1/1 items valued in excess of $750.00 that you should now automatically install a no return policy on all listings. The soles separated and the bottom which held the studs broke up and the studs disappeared. address in Oregon. Is there a way for the seller to be covered with the money back guarantee? However, Money Back Guarantee claims are not allowed for return requests due to buyer’s remorse, which it sounds like this buyer has. Let’s see what happens. Not allowing returns puts a seller as a competitive disadvantage but can stop most buyers attempting to return items for frivolous reasons. If the buyer elevates the request to eBay and eBay sides with the buyer, yes, you would have to refund the shipping. I had a purchase on eBay that never arrived. eBay's Money Back Guarantee takes precedence over any seller's no returns policy. If you’ve talked to your seller and the Sellers could refuse to ship by cancelling the transaction but would be liable for defects for doing so. ☹️. What is taking ebay so long to resolve this issue? 48 hours. business days, You may however be covered under PayPal, so I would check this first. Auction Nudge is a free set of advertising tools that enable eBay sellers to display their eBay content on their own websites, Gemma is our all things eBay expert. Get help with an item that hasn't arrived Most purchases are covered under the eBay Money Back Guarantee. Required fields are marked *. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. I said yes. If the seller doesn’t refund your money, I am new to eBay … Conditions and exclusions apply, so for all the details of how the eBay Money Back guarantee works, please see our full policy guidelines below. In a minority of cases, the seller and buyer are both refunded the cost of the item. The eBay Money Back Guarantee!! BUT I paid 16.98 and only got 8 back so in total I paid more for what the items worth and the seller didn’t lose out To make it short, he got the label ( i didn’t provide it), and he sent the item back to me. Follow these steps to get your refund. I tried to send a seller a message. The seller was not to know this would happen, Is this covered by EMG? Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. the money was already used to pay bills. $100,000 for vehicle non-delivery, missing title, or major In the first situation, the situation can often be resolved in a straightforward manner with the seller providing the buyer with evidence that the item arrived on-time at the requested address. PayPal refunds generally take 3-5 business days. I do not have other option than to close my ebay account. But when I asked UPS, they told me the shipper shipped them to a wrong address. The buyer obviously have a large experience how to play around with ebay rules… eBay Money Back Guarantee means you'll get your money back if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. 4 min article Our Vehicle Purchase Protection (VPP) covers up to eBay money back guarantee. Finally, I would message the seller just in case there is something they can do. I have a 100%* rating, but after this experience, I am afraid to sell on eBay. select the She should not be out all of the postage and fees. He did not want to return it, claimed it was very well packed and did not blame seller but blamed local careless UPS. Both buyer and seller can present their case to eBay with photos as evidence, but always remember that eBay has the reputation of siding with buyers in the manner of ‘the customer is always right.’. the program at no extra charge. If eBay requests the item to be returned to the seller, the shipping cost will be covered by the seller. I would try not to take it personally and purchase from someone else. as vehicles, real estate, business sales & domains, digital The buyer opened a case and eBay decided it in his favor. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. The info is right there for them. protects capital equipment purchases up to $50,000 3 min article; ... there are a few different ways of getting it back to them. original shipping on eligible purchases*. Please let us know using the comment form below. I should read “Buyer beware”. Shall I demand the rest or let EBay get involved? Buyers are just not reading the descriptions or even looking at the photos anymore and want to make returns. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Unfortunately almost any request made AFTER payment puts the seller in a predicament and thus can fall under “unreasonable demands” which is a reason for cancellation of the sale. an Analysis, 7 Tips to Improve Packing Efficiency in Your eBay Business, An Absolute Beginner’s Guide to Selling on eBay, What eBay Sellers Should Do when an Item Goes Missing, Using eBay’s Global Shipping Program – a Guide for New Sellers, Adyen and eBay: What Managed Payments Means for Sellers, puts a seller as a competitive disadvantage, eBay Business Equipment Purchase Protection, refund them the cost of the item and seek reimbursement, eBay requests buyers to send the item back to the seller within 14 days, 30-day money-back return policy to qualify, receive a credit for an item’s final value fee, threaten to use Feedback to force a seller to accept a return, https://www.auctionnudge.com/guides/how-to-appeal-ebay-case-decisions-a-sellers-guide/. Dealing Directly With Buyers About Their Returns . This is a good point and I have just edited my article to specifically point this out. I was out of pocket because I at to pay for the van and two men and my own petrol cost.to my disgust my genuine negative comment was removed by eBay.so a lesson. Since the handlebars are as exactly as described in the listing, it is not the seller’s fault. It could be that they felt you were asking too many questions or were simply a nervous seller. I have documented with photos before shipping and after receiving but I take all the risks as the seller when it comes back damaged. I’m scared. Our Money Back Guarantee applies to most items on our site, and there's no extra fee for coverage. All sellers must advertise their return policy within eBay listings. This opens up the potential for a popular scam, enabled by the MBG. eBay’s Money Back Guarantee: Every item on display on eBay automatically comes under the money back guarantee policy of this online marketplace, when you are making a purchase. I repeatedly asked for pictures of damage as it arrived without success. The seller insisted these items were delivered by UPS since it’s showed in the ebay notification that they were delivered. To improve your help experience, please sign in to your account. Unfortunately, no, buyers do not have to return an item to get a refund if the eBay Resolution team have to get involved in a Money Back Guarantee case. What can my Mother do? Selling is not my business, I am more kind of buyer. Before you If the buyer paid with PayPal, they may still be covered under the PayPal Purchase Protection. Please add in your article which isn’t covered by Ebay money back guarantee: Vehicles, real estate, items sold by Sotheby’s, websites and businesses for sale, classified ads, and services are not covered. When it is used however, it can mean lost sales, time and effort for the seller. Read on to learn more about eBay’s Money Back Guarantee. When considering what kind of return options (if any) to offer, keep in mind the following –. The phone was shipped from uk to Ireland. RL15 is correct. If your buyer isn't in a state of euphoria after receiving your item, too bad so sad for you; the buyer gets a refund. eBay sellers should understand the limits of a return policy and the impact of the MBG on transactions. Ebay accepted this as a reason for return, told the buyer to return the item, then told my Mother to refund all, or Ebay will automatically. *In order to be protected by eBay Money Back Guarantee certain The call with customer support did not help and did not bring me any satisfying resolution, which I find very frustrating. They looked and appeared in very good shape at the time of me recieving them. Returns are part of selling on eBay whether sellers advertise that they accept them on a listing or not. USPS does not accept damaged items that are sent back to seller. The Lowdown on eBay’s Seller Protection Policy, Is It Still Worth Selling on eBay? I have to find another place to sell. Ebay should require buyer to go to post office to get money back. payment methods must be used and all eligibility requirements and I’ll ask EBAY to help on this thanks. by: pace306 Asking for eBay’s help is always a gamble but it may be worth it if you have proof that the buyer was initially satisfied and then has since admitted using it for different purposes (or tampering). I purchased a kitchen from a seller who was a power seller.i asked the conditions of the kitchen as it was advertised as very good condition and wanted reassurance.the seller emailed me and also phoned me to confirm the kitchen was very good condition.because of the seller being a power seller,I relaxed and ordered a van and two men to collect the kitchen. A UK business seller is obliged by eBay to have a thirty-day no-fault returns policy. He install software not intended for use of the card. Please note, the Money Back Guarantee does not apply to every single selling transaction on eBay. The house had had squatters. items on eBay are returnable. Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBay’s Money Back Guarantee (MBG) program for items not received or declared ‘not as described’ by the buyer. Alongside the legitimate requests, sellers may also experience dishonest buyers raising INAD cases to take advantage of eBay’s Money Back Guarantee. Save my name, email, and website in this browser for the next time I comment. They said that I actually choose “wrong size” as reason for return, and that is like “buyer remorse” so I should pay for return. Certain transactions and article types such The scammer is left without options to change the item or say “not as described”.. 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