I did not even want my money back, I just wanted to upgrade! WHEN I WENT TO THE STORE TO SHOW MY DEFECTIVE BAG.GUYS IF THE MANAGER IS TELLING YOU AS A CUSTOMER THE PRODUCT IS NOT THE GREATEST. Plus they humiliate you at the store. NO DEFECTS! Basically the bag looks like CRAP.. Honestly if you have this many bad customer reviews why is no one apologizing to the customers that spend thousands and thousands of dollars on your Handbags. ?I'll NEVER give them business again! I would never again visit this location and will not recommend to anybody!My visit ruined my Mother’s day! My right as a customer was violated because I am not allowed to check the price of their high end purses? I said excuse me my bag was purchased at the Galleria Mall in Roseville, CA Louis Vuitton Store. Louis Vuitton, get your act together or you'll be losing a lot of potential customers. I asked Jeffrey as a one time courtesy could I return these boots back seeing that this was my first time returning something and knowing that I shop with them all the time. It was always a special brand. by admin Posted on January 7, 2021. I will not make anymore purchases from Louis Vuitton. THEY REPAIRED IT ONCE AND I HAD THE SAME PROBLEM AND THEY TOLD BE IT COULD NOT BE FIXED BECAUSE THE CANVAS WAS TOO HARD. Or maybe you started with this, but too late.......Me and my wife are buying Louis Vuitton, but we buy it in London, and buy mainly things that you don’t find counterfeit on the market. If we are treated like shit we will not be splendid with the customers, that is just plain human reaction. Can anyone even believe something so crazy? At Louis Vuitton, half of our CO2 emissions are generated by our consumption of energy. Please please please do better. All I wanted to do was exchange my bag for the same bag! So then, We went to the LV store at the Rodeo Drive, CA. Quality control reviewed pictures and said there is no issue and their products are of good quality. I've been buying Louis Vuitton for the past 20 years including some beautiful vintage suit cases, I live in Barbados where LV just opened a store opening night and I can say several of the local good customers I know are on the LV database were excluded from the opening event as the owner of the shopping center Mr. Paul Altman only wanted his clients to attend so that he could sell them real estate not the true buyers who love the product just a bunch of old cronies wanting a free drink, come on LV do your homework! I've been buying LV for the past 25 yrs.....I will never buy Louis Vuitton again, I'm very disappointent that I had to get humiliated like this after all those years that I've spend a lot of money in your stores!! Unfortunately, I purchased a larger version than what she wanted and she went to return it January 3, 2011 (within the 14 day return policy). I think for now I've had enough and will not purchase a LV bag again. I will never never ever buy from them again. So last Tuesday I went to Fedex to pick up my wallet, as I sat in the car and opened the box, I looked down @ the zipper pull and it was all nicked up and completely tarnished! This comment has been removed by the author. They are definitely NOT worth it and inferior quality. The power of the companies' brands is part of LVMH's heritage. They refused to reshipped and asked me to dispute the charge with my CC. And what's up with multiple charges to a customer for the same item. But Gucci or Chanel and save your money for quality. LOUIS VUITTON Australia Official Website - Explore the World of Louis Vuitton, Purchase online our Women and Men Collections and locate our Stores. Iwas then planning on taking the bag on a trip that was in Februaryand again could not due to the fact I do not have the bagI have been greatly inconvinenced both with my time as well asfinancially and this is just wrong The store in Dadeland was not onlyrude they just did not seem to care and when I did get someone who didthat being Michelle she was sent to the Palm Beach store and was nolonger handeling the situation on my behalf. I feel like I was set up by crooks who stole it. I have just experienced the same problem as every one else. Not even an apology. When was the LVMH group founded? This is not kind and is very low grading of Louis Vuitton. I EXPRENCED THE SAME HORBALE !!!! She said today is the last day of purchase to equal amount or more and it would be final sale. I bought a man's wallet a year ago at Louis Vuitton at South Park mall in Charlotte, NC and it's already falling apart. I agree the product is not what I thought it would be. YOUR A AN IDIOT. After 6 months?????? But Yet she is sending me to the original store ( Beverly Center) to return my item there?? The boots was cute but I wasn't in love with the boots. I AGREE THAT WE HAVE SPENT SEVERAL THOUSANDS OF DOLLARS WITH THIS COMPANY AND WE HAVE TO RECIEVE THIS TYPE OF SERVICE!! Tried to returned the purse the manager gave us an attitude and said that we can only exchange the item since 14 days past. Now, why would I go through the trouble of sending it back if there's nothing wrong with it? Some of you were asked to pay for the repairs...$200+!!! [2][10][11] The glass on the left (west) side is green, with fritted dots;[8] on the right side, it is milky white, with each window divided at an angle into a sandblasted half and a clear half with sandblasted lines across it that grow wider on higher floors. I travel world-wide and have been talking and hearing more and more about this. April 16 withno response from Dana I called and left a message for her to call meback At this point I have no faith in Louis Vuitton and have no ideawhat they have done with my bag When I spoke with Michelle at the endof March she advised me they would waive the repair fee and Include anew dust bag and lock free of charge for there errors in handleingthis matter. I was told by their Corporate Office that THERE WAS NO WAY TO DO THAT! Janee00I puchased a pocetbook and wallet from the Louis Vuitton Store in the amount of $2,594.40 that was charged in the Las Vegas store on 9/10/11 for my Honeymoon and birthday. By far the worst Bag i have ever had. He said that's correct you do have 30 days to return them but not for a refund with this sarcastic look on his face. As soon as we walked in to MK we were greeted with a smile and the saleslady was SO helpful. [12], At night, the white section of the building is lighted in pale green and violet and the other half recedes; neon tubes under the front fold provide a slash of changing colored light. In conclusion, don't blame the sales associates, thats their guidelines, REMEMBER before you purchase it INSPECT ITp.s if your going to purchase something expensive, you better inspected it regardless if its Louis Vuitton or another brand cars, jewels, ect..., so if you didn't do that you should of had thought to yourself, what if I want to return it. I THOUGHT I WAS THE ONLY ONE. Horrible customer service and they make excuses for their own mistakes. So people the best way to get LV back is to buy replicas of their brand, that seems to piss them off. NO HARM DONE??!!! They do not make it very clear when you purchase the product. Cost over $1200, took about 7 1/2 weeks, but it was beautiful! Please feel free to email me an update.Sarah[email protected], My name is Kelli and I am experiencing the same thing. You don't make $6 billion Julia the company that signs your checks makes the money. My wife lost her cloth cover of her bag, we went to the shop, and the manager on duty without asking any questions has given us a new one. I have several high end designer bags and have never had a problem with any of their merchandise or speaking with someone who wsnt willing to accomadate me in any way. I bought 3 LV bags in the past 6 months. LV need to inform their customers when you purchase logo vinyl purse, that there is a possiblility that the purse will began to split and cannot be repaired. I am thinking of selling my bag I received but do not want to misrepresent it's authenticity so the most logical thing to do is take it to the experts...right? I spit on China. The problem with Louis Vuitton is that they have no warranty or guarantee at all. I called the number: (312)944-2010 and it did work, but the person I spoke with, stated the Repair Specialist knows if he can repair the merchandise or not. Horrible offensive customer service that was to be my 4th bag but since they stole 2700 from me with no empathy. I will never ever buy another louis vuitton handbag because the quality is poor and their customer service stinks. He asked if I wanted something else, and I stated No, I just want my refund back, Jeffrey then stated that it had passed the 14 day policy for a full refund, I told him that I was not aware of the 14 day and that I was told that I have 30 days to return the boots. That big day comes and I hold my breath. Noticed a 3cm brown dot on the handle upon unwrapping of the bag. I just had mine today was so put off with LV between the sale lady and the store manager in SF that I would never purchase another item from there again. As far as LV is concerned, you DON'T get what you pay for. I purchsed a bag as a gift for my daughter for graduation. I returned a bag thinking of I have 30 days to return the bag but that was not the case. I contacted my credit card company & they said I can disbuite the purchase due to Louis Vuitton not providing the quality of products that they promise! Michael Burke joined Groupe Arnault with responsibility for investments in the United States before becoming CEO of Christian Dior USA from 1986 to 1992, and then of Louis Vuitton North America from 1992 to 1997. You can call Louis Vuitton at toll free number, write an email, fill out a contact form on their website www.louisvuitton.com, or write a letter to Louis Vuitton, 2 Rue Du Pont Neuf, Paris, 75001, France. As many of you may know, there are many consumers entering the store, so I can agree that some items do have blemishes from so many people touching it, so it would be difficult for associates to check every item, this is where you come in an inspect before buying. I had to chase down a sales representative just to ask if they had a particular item. Now to complicate matters, before they can send me the correct bag, I have to take time out of my schedule to send this scarf back and my wife still does not have her bag. !Purchased the Tivoli PM from their e-shopping website. LOUIS VUITTON’s headquarters are in 22, avenue Montaigne, Paris, Ile-de-France, 75008, France What is LOUIS VUITTON’s phone number? A lady whom incidentally also purchased over $100k per year on ready to wear clothing alone, left the store with her products (and entourage) and came back a few hours later claiming I didn't give her two of the items (oh please, get off the meds and lose a few of the hanger-ons who most likely took the items because you are too crazy to remember anyways). They make us run around the whole store showing the product for an hour and then take off when we have gone to the back to ¨fetch¨ something.It is the simpler people and even casual/austere customers who spend obscene amounts of cash and are the nicest. The LVMH Tower is the United States headquarters of LVMH Moët Hennessy Louis Vuitton SE, which opened in 1999.It is a 24-story skyscraper on East 57th Street in Manhattan, near Madison Avenue, and was designed by Christian de Portzamparc.The building has received widespread praise from architecture critics. The sales woman packed it and it went directly from the trunk of my SUV to my house without ever going outside. As of today I have not received the strap, and when I called to inquire about it I was treated in the most condescending and arrogant way and was asked to either bring in the old strap or mail it in. LOL! They were so rude to me and rushed me out of the store. I called there to get some information on how to authenticate a Louis Vuitton Bag I received as a gift. The stitching that holds the handles on to the bag began breaking and separating from the bag, the plastic coating on the inside of the bag began peeling away as well as pieces of the brown LV plastic outer were cracking and peeling away, I was told that it was "well loved" and they will not repair or replace the bag. Learn more about our prestigious Houses. I'm so disappointed in the quality of this bag. But the more and more I read, the more I think I will have to give up on LV!! Before a purchases, they allow you to inspect the item before purchasing because they do not sell defective items. I have bags where I only paid $40 and has lasted me a long time. I was shocked when I took my bag for repair after using it only a few times, the heavy snap ripped the inside leather flap, and I was told, "just take it to a shoemaker"Why pay so much $ for a bag without any repairs available for it? YOU guys be ashamed of yourselves!!! My SA also told me today that another SA spoke with one of their customers that just bought the same wallet as me last week, hot stamped too and hers has the exact same problem. Store manager told me the statement on the receipt does not mean anything and they go by LV's store policy. WOW!!! It is a 24-story skyscraper on East 57th Street in Manhattan, near Madison Avenue, and was designed by Christian de Portzamparc. When I went in I saw a really old Louis vuittron trunk behind security glass. Will buy copies in future as the quality is no where as good as it used to be. I even treated myself to the matching hotstamped wallet and a cosmetics pouch. Find your next job in the luxury and fashion industry. The zipper broke and I took it back to the LV store in Stoney Pt. I haven't even had the bag for a year. [8] Having the building touch the mandated setback line at the minimum two points and folding it inwards from the base to the top made it possible for it to be taller than the neighboring Chanel Building. I called my SA and guess what the inspection came back as? I can't believe a brand like Louis Vuitton would treat their customers like this! I felt unsatisfied because I know what was said to me regarding the return 30 day policy. I just got an email promoting fake Louis Vuitton and I was actually going to give LV the courtesy of the email link so that they could track down the scoundrels. China has taught al these suoer brands that it can be made at 1% of the tpoice and now worldwide internet sales of LV "Replicas as good as the original are sold by billions of $.Son in a few years LV stores will not have any customers as all will buy China made! Do not believe their policy of 10 days to return. It is stupid to pay all that money for a bag and not to be able to use it for a while. When I called to place my order, they took my payment and told me I would get an email confirmation. LOUIS VUITTON’s phone number is +33 1 45 62 47 00 They do sell products that are on floor but again you do have the option to inspect that its perfect, which most likely it is OR just ask can I get this item from the back. Guess what I got when the package delivered--a freaking scarf. My friend and I were in the Prague Louis Vuitton store where I simply asked a sales associate about a bag when she looked at me and kept walking away. I put some small items in the bag and showcased it on the gift table. They are so unprofessional to think they are a well known company. I was very angry and I could not stop shaking inside my body. It was normal wear and tear. That was fun. She gave me the number to client services and sent me on my way. He showed no remorse. If you don't announce it soon. It was at that point I was told my bag could not be fixed because there was a crack in the canvas. Racism practiced. We're done! LVMH, the world’s leading luxury goods company, today announced the opening of the LVMH Tower, its North American headquarters. I saw bags on display rack at the right hand side of the store. BEWARE...DO NOT PURCHASE LOUIS VITTON BAGS!!! NEVER, EVER, EVER BUY A LOUIS VUITTON. I was told by Amanda in Short Hills That it was normal wear and tear and that the rain could have washed it away! So of course I want to return an item that I got as a gift and they refuse to accept it because it was "stretched". MESSAGE US. is clearly indictive of what Louis Vuitton stands for POOR, quality and customer service. I am amazed at the number of people who all are posting complaints. I called the Bellagio store and complained but they did not offer to resolve the issue. they said they would only fix it was it was WEAR AND TEAR!!! Really?! Bought a patent leather wallet a year ago $850. Wish I had read this site before buying anything from Luis Vuitton.Worst experience ever in Tysons Corner VA.And, the customer service, as mentioned above is horrific.Shabby work, terrible service sooner or later will ruin a reputation and in turn, I can only hope, their business. The only thing I need you to do is to exchange my purse. when I finally was able to talk with asales person they weren't very friendly and no help at all. Have a great day. WASHED IT AWAY?! 4-6 wks for the work to be done. They DO NOT care about the customer & DO NOTHING to help with problems that are created by their mistakes & LV as a comapny. I purchased the Louis Vuitton Black Suhali Leather L'Ingenieux PM Bag and its literally falling apart! In the past I have purchased many Coach bag and Coach has stood by their product 100%. I bought a white leather bag in the 80's from Gucci and it is still going strong. I then called Corporate Office who stated that they would "document" this and contact the store. On 3/29/2012 I purchased 4000 dollars worth of merchandise - 1800 dollar purse, 790 dollar wallet, 440 dollars cosmetic case and a 600 dollar pair of sunglasses. Call Us: 888-925-3424 Hours: Mon-Fri 9am-5pm (EST). Screw you LV. Has anyone else had this problem?? The thing is I never purchased anything from Louis Vuitton in NY!!! HORRIBLE. I wanted to cry! for someone to even look her way her excitement was gone and replaced with disgust here she was willing to spend over $2000.00 on a bag and they treated her like dirt, who do these salespeople think they are??? Horrible Corporation!!!!! I'd rather carry nothing than carry a fake Louis Vuitton bag made in china. 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