eBay is unlikely to make unannounced calls to you about your account. Tip You can also report a buyer from the Resolution Centre - opens in new window or tab, or from your Sold Items list - opens in new window or tab, by finding the order, selecting More actions, and then choosing Report buyer. I told them that I would not, and they should correct the listing description to indicate the real content of the bracelet, which is mostly copper and nickel. And if taxable then you need to deduct expenses, fees, postage etc. Find out more about our eligibility requirements for eBay Money Back Guarantee. Keep your comments businesslike — just the facts, ma’am. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. I kept the email proof. I have spoken on chat with ebay, they were not much help and dont know the reason. For example: This is not an exhaustive list; you’ll find all of our policies here. Remember that eBay Money Back Guarantee only covers eligible transactions that are completed ON eBay.co.uk and paid for with PayPal. From there I was able to report the buyer. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it. Hopefully someone out there may be able to help. Share best practices, tips, and insights. And for ebay messages, ... My biggest gripe is the returns policy, it ties your money up for weeks, eBay ALWAYS come out on the seller’s side, when I am the eBay customer and pay them! If you can't find a solution to your question, select Other, then select Contact the seller. G) Unwanted ads within our listings. Hi, I recently ordered something on eBay and has confirmed with the seller about the ads info before payment( C$ 3.13 for 8 pieces). There's a "Report" button on this Help page:   https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022    However, if you obtained your refund via the Item Not Received procedure, then you've already reported the seller. If you didn't get your item, you're covered under eBay Money Back Guarantee. Once they step in, they will most likely side with you and give you a refund. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Find the information and inspiration you need to start selling and grow your business on eBay. We take all reports seriously, but please make sure your claims are accurate. i opened a case with ebay but it was going nowhere fast so i decided to sell the phone on and stated in the advert that it was damaged.case was closed, i sold the phone and .i got the same money so it wasnt to bad. You need to keep any messages that may help you. After you open a case the seller is required to message you with a status. You should only report a seller if you think they’re violating our policies. I don't want another unsuspecting person to buy this bracelet thinking it is real gold. We created policies to make sure eBay is a safe place to buy and sell. I took it to my local jeweler to verify. Select the More actions dropdown menu and select Contact seller or Contact buyer. They offer to sell you a listed item outside of eBay, They send threatening messages or use abusive or vulgar language, They published another member’s contact information, The seller gave you false contact information, You suspect the seller is under the age of 18. I remember there used to be a report link on the eBay messages if you received an offensive reply from another member. Unfortunately, not all e-commerce stories end in a positive way. eBay makes it very difficult to report sellers, and I don't know which avenue to take. If you’ve bid on, bought from, or sold to the member, you can contact them through My eBay: Find the item in your Purchase History. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I asked for a refund, and the seller obliged. Report a Concern. Enter your search term to display live search results. I'm not paying $100 for shipping." Report a buyer - opens in new window or tab. Ebay reads the messages being sent between buyers and sellers and has some sort of filter/blockers. Everything you need is here in the eBay Seller Center. You need to keep any messages that may help you. I remember there used to be a report link on the eBay messages if you received an offensive reply from another member. Use TAB key to navigate results. [4] https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822. Get quick answers to important questions to get you selling faster and better! Income includes invoiced amounts, so yes including postage. For general issues and inquiries, please contact our Customer Support Team. Then select the appropriate reason for reporting and click the Report Message button that is displayed at the bottom of the message to submit the report. We'll send your message to the member's eBay Messages inbox and their personal email address. Organising your Messages inbox Meet other eBay community members who share your passions. https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022&st=3&pos=1&que... https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022, Seller now reports damage on a new item before shipping it. The seller sent me a message asking me to remove my feedback. I gave negative feedback, and stated it was not 14k. If you did not pay using PayPal you can file a chargeback with your bank or Credit Card Company. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Tip Can't seem to find it anywhere in the full or mobile version. As a professional eBay seller, you might have already faced cases, where the buyer is the dishonest one. For example: They offer to sell you a listed item outside of eBay; They do not intend to complete the sale; They send threatening messages or use abusive or vulgar language; They published another member’s contact information; The seller gave you false contact information Type your message and select Send. C) The implementation of the DSR (Destroying Seller' Reputations) System. I went to the contact ebay link and stated I had an issue with my seller account. If it is over that you can file a refund request on PayPal up to 180 days from date of purchase. All message content is visible to ebay customer support so they were able to read everything that person wrote and stated they would follow up. Here are a few examples of when to report a buyer: The buyer is demanding something that wasn’t offered in the original listing You believe the buyer is making a false claim You believe the buyer is misusing the eBay Money Back Guarantee or the returns system Something went wrong. To report a fake email, forward it as an attachment to spoof@ebay.com. I was also told to report a buyer so that they can monitor a buyers purchasing patterns. Give support, share information, and connect with fellow members. We take all reports seriously, but please make sure your claims are accurate. My issue with the seller is that they still have listings up for the same bracelet, saying it is solid 14k. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Sales Reports Plus offers additional features, such as viewing sales by category, selling format and ending time, as well as any unpaid item activity. You will most likely go back and forth. If they have, we'll show you this information before you contact the seller. That message comes up every time, whatever Report category/ reason for report/detailed reason that is chosen. Go to the listing and choose Report item, which you'll find next to the description and shipping and payment options. Print or download reports if you want to keep them permanently. How do I do that? View cart for details. You can still do this if 30 days since you received the item. Go to the Seller Information section at the top of the listing and select Contact Seller. Members can send messages to each other through eBay. 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