Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. on My understanding in this situation is that you need to lodge a disputed delivery claim with Australia Post. Exactly what happened to me today after purchasing a new Iphone8 plus back on November 10. I had the exact same problem as the OP when I did not receive a parcel although the "tracking" showed it had been delivered. That means the item was dropped off into a street/curb mailbox. It's hardly the sellers fault that the courier was competent. Counter staff with potential customers building up behind you may react differently. Have you checked your wheelie bid, shed or any other outside areas? If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. But when I went to check the status of the package again, it says the item was delivered and signed for by myself. They only require proof of sending for the seller to be covered, The buyer can still get a refund but the cost will be down to Paypal, not the seller. Australia Post can only tell me it was delivered to some address in a nearby suburb (They don't have record of the exact address the satchel was delivered to). but the problem is that ebay representative are not getting this fact, they are just repeating their written scripts that if the item shows delivered to the suburb that means it has been delivered to the address. So is the SOD just for Ebay or is it for Paypal as well? According to an ebay representative, based on the tracking, we are highly unlikely to win the case. Copyright © 1995-2021 eBay Inc. All Rights Reserved. For high value items that are over $750+ does Ebay and Paypal require signature confirmation on the parcel? I hope Ebay acknowledge this serious issue asap. 10:15 AM. 11:42 AM, No point going to Paypal - they only require proof of postage (as per Australian law). You'll be able see the item's expected delivery date, and the address it's being shipped to. 4 Reasons for an "Item Not Received" Case. ‎12-08-2017 You received an item that wasn’t what you ordered and you requested a return through the order status page. this is weird. 11:19 AM. Include the following points: 1. To be fair this is always a difficult one for ebay but they do tend to side with the buyer if its Royal Snail, the Problem is anybody can just claim it was not delivered & somebody else must have it do you have the items recorded number if so at least look at royal Mails track & trace you may just recognise the signature or at least you can varify its not yours or one of your family, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. 11:41 AM I recently purchased an item from ebay. 06:05 PM. If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. Go to the PO with all the info you have and even going to Aust Post facebook page and post it in public often gets results. I was home and no parcel was delivered nor a 'failed to deliver' card left. There was no reasonable reason to give the seller bad feedback and if the seller won the case then you cannot leave bad feedback any way. Mail item has not arrived by the expected date. Find a Missing Package That Shows As Delivered. ‎12-06-2017 If you go down the road of saying "the signature could be anyones" then the whole idea of signing for something to prove delivery would crumble. EBay will not do anything for me, and … 10:03 AM. Ebay is like the Wild West, rough justice. https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol... (expand "read our full policy", then expand "When a buyer doesn't receive an item"). If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. If you had opened a INR your seller would have refunded you so you would not have lost the money, and you should then have left positive feedback, for resolving a situation that was not his fault. on 6pm came and still no package. on Hey everyone, thanks for the great advice. Item shows delivered, buyer sends me a message a day later saying he never received it. I find 99.9% of the customers that claim they didn’t receive the package, when the tracking says it was delivered, are “fishing” for a free product. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. ‎12-05-2017 Note each possibility and how the customer can help (see below). If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. If it was posted last week 28th Nov then I should have received last week. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). ‎12-02-2017 If the seller doesn't offer delivery confirmation, doesn't provide a resolution or you simply don't receive a response in that time, you can ask eBay to intervene. I literally bolted to the letterbox as soon as I received notification and there was nothing. Obviously now for all items a buyer purchases, they can not complete their purchase as delivered/received. on After several phone calls etc I gave up as it was a low value item . on A package is marked by the USPS (or other service) as Delivered and the buyer writes to you complaining that they don't have it. This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. If you still draw a blank then you have a problem because if you open a case for non-receipt, the seller will simply enter the tracking number and eBay will see that the parcel has been 'delivered' - you'll lose at that point. What to do if your package shows as delivered but you can't find it. Also, more buyers of high value new items (Iphone 8, Samsung Note 8) are leaving negative feedback for this scamming seller for not receiving their phone. The best thing that can be said for this sort of courier incompetence or theft, is that it is so rare and unpredictable that a rogue seller can't expect and take advantage of it. Are both you and the seller is the Express zone? I ran into one of those "tracking shows it was delivered but I didn't receive it" situations today. eBay then refused to allow me to give negative feedback even though I had not relieved the goods and lost the money. It not the sellers fault, I know It has just happened to me... myHermes courier just said parcel deliered at time & date.. not true but best how to resovle the problem. Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. It was posted via UKmail. Package says delivered but not received it. I've just gone on the Hermes website and tracked it. If the buyer opens a claim for INR (item not received) and the delivery confirmation shows it was delivered, they buyer will lose the claim, BUT nothing prevents the buyer from leaving bad feedback at any time during or after the transaction. It has been a week since the package shows as delivered. You returned the item but the seller didn’t send you a refund. on However that one case destroyed my faith in both feedback and Ebays dispute system. I will keep this thread updated on progress of my case. - edited The carrier sent me a copy of the signature and it was not even the right name. Package tracking shows delivered, buyer did not receive. Ebay sides with buyer. Thank you for this information. Clearly a shipping company mistake. The case alone would have given him a defect, and too many defects has a serious impact on the account. The seller did'nt want to know and nor did Ebay. on I was so annoyed I canceled my account with. 4 Reasons for an "Item Not Received" Case. 10:49 PM. Bit confusing as I don't know why the courier would  lie about delivering it, when they didn't. That would have been so unfair. It sounds like you should have it by now.....have you contacted the seller yet? , as unfortunately if you open a case with Ebay as not received you will loose your case , as your Seller will know your parcel has been signed for. Negative feedback comments indicate item (iphone8) has not arrived and no tracking information was provided. While you can cause him a lot of trouble, that should be reserved for any you have reason to think is up to something. 02:02 AM. It was delivered August 5th. however you ask eBay to step in and help within this time, if you still haven't received … I had at one time a sig on my e-mail "I live in Halewood, there are No Secure Places to Leave Parcels". The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. Our building has 24/7 CCTV surveillance and we can prove that none of us received the item. - opens in new window or tab. Small time it may be, but it is still an offence, and you never know, the driver in question might be close to the brink on similar complaints. ‎12-07-2017 on It's blatantly obvious the seller is scamming people and he will probably continue to get away with it. on I will contact USPS first thing in the morning. Much appreciated. Ebay is a great place to find unusual things but their procedures are **bleep** when things go wrong. Re: Ebay Item Was Not Received and They Will Not Issue a Refund Before you accuse others of being "completely wrong", you need to take the time to get your own facts right. Hi, I'm not sure if anyone can help. ‎12-07-2017 You can do this by logging into your account and clicking the " My eBay " link, which will take you to a summary page. Track status shows as Delivered. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Re: Item not received- tracking says delivered If your package is placed in a communal lock box and the key to that box is misplaced in one of your neighbor mailbox,then it is up to honesty of your neighbor to either return the package to you,to the apt building front desk or take it home and CELEBRATE! So not crazy expensive but definitely enough to care about. Yes, other buyers have found themselves in this situation. I raised a case with Ebay and Australia Post who are currently investigating. we are more than sure that, there is not fault from our end, this may be a fault from delivery driver or seller might have written wrong address. If the seller didn't add a $3 signature to a several hundred dollar purchase then it's doubtful they put insurance on it therefore you may only get $50 from AP. ‎12-02-2017 Recently, I bought a brand new Samsung Galaxy S8 from ebay. Thank them for their patience: “Thank you so much for your patience and help with thi… Do you have a link where this is explicitly stated on both Ebay and Paypal webites? About 2 hours later I received my deliveries, but not the parcel that was showing delivered. ‎12-07-2017 Still holding out hope that it shows up at some point. I can see how scammers get around the poof of delivery address where Paypal is used as the payment method. Package shows as delivered; have not received item I ordered a brand new Xbox One X for $477.05 including shipping on eBay, shipped by USPS with no signature required and $50 insurance. To keep you posted, I explained the situation to Ebay and they started a 'refund' process though I'd still rather just have the card. It happened to me a while ago, a parcel sent from China was supposedly delivered to me and signed for . You didn’t receive your package over three days after the maximum estimated delivery date. ‎12-07-2017 Tracking shows item delivered but never received. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. At that point, it's between you and the shipping carrier. Australia Post also tell me it was scanned at the destination mail processing centre. In my case today I was refreshing the tracking information page on the Aus Post website and saw that the item (sent via express post street mailbox) was just delivered. ‎12-05-2017 If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). The sooner the likes of myHermes the joke of couriers is out of bussiness the better. We require proof of signature to confirm delivery for items with a total cost of $750 or more.". tracking shows only the name of suburb not the address. I filed a report with the Post Office, but they said the shipper has to file the claim, not the intended recipient. If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery. Yes - and the amount includes postage, so if the item is $650 with $100 postage, the seller needs to use SOD to be eligible for seller protection. The package was out for delivery on Sat Nov 18, but then later that day it … Problem is, i checked the status of the package this morning and it said that the item will be delivered between 5pm - 6pm. There was a post a couple of days ago from a seller who won a not delivered case onl to have it reversed because the buyer sent a stat dec so that may be worth trying with ebay. 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