3 Creating and Leading a Wildly Successful Virtual Team This paper is a case study based on a highly successful virtual team: ours! The reduced cost of bandwidth has made dispersed projects more common. New members must be socialised into a team to ensure that team cohesion and trust is maintained. Simple acts like sending a birthday card, personalising conversations, and recognising contributions can help increase visibility of individuals and build team cohesion. Note: There is a new breed of online platforms that bundle together multiple kinds of collaboration tools for use by V-teams. This can take the form of a virtual ‘coffee catch-up’ or virtual team meal (e.g. Managing Virtual Teams (A) Case Solution, Charles Henderson was a senior manager at Metrionic system, a Santa Clara, California-based provider of networking solutions. However, while virtual team meals can be effective, several interviewees maintained that the most effective way to build relationships and trust is through face-to-face interactions. Please see, Global investment and innovation incentives, Telecommunications, Media & Entertainment, Optimising your organisation’s performance through high performing teams, Latest reports, infographics & case studies, Initiating discussion of what an excellent outcome would look like. This article attempts to summarize the six underlying reasons for the failure of virtual teams. The problems persistent in the Please see About Deloitte to learn more about our global network of member firms. He is also Deloitte’s Virtual Office Managing Par... More. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. virtual teams case study.docx - PROJECT MANAGEMENT A Case Study of Project Management Practices in Virtual Settings Lessons from Working in and Managing, A Case Study of Project Management Practices in Virtual Settings: Lessons from, In the case study, the researchers examined the communication process, engaged in by virtual project teams and their management. The author of this theory suggests that firm must be valuable, rare, … Prod. Simple acts like sending a birthday card, personalising conversations, and recognising contributions can help increase visibility of individuals and build team cohesion. Regular video calls, particularly when done over meals, can also facilitate relationships. The virtual, team, however, faces several challenges. This preview shows page 1 - 3 out of 5 pages. He’s very good at his job, as he has earned many awards for his performance, and has plenty of experience with working in and managing different cross-functional teams. For example, more introverted team members were more likely to add a point of view in online forums. Related to the above, was the concern of many interviewees that members who dial in on conference calls are not paying attention or do not feel comfortable to share their views. ’pizza days‘) at regular intervals. Case Study #2: Seize opportunities for in-person team bonding Manon DeFelice, the founder and CEO of Inkwell, a specialized professional staffing company, manages an entirely virtual team. Insight # 8: Use video technology whenever possible: Related to the above, was the concern of many interviewees that members who dial in on conference calls are not paying attention or do not feel comfortable to share their views. No need to waste human resources on something we know technology can accomplish. Leaders need to be vigilant about defining and communicating roles in virtual teams to prevent diffusion of responsibility. We are honoured to be recognised with these awards for making an impact that matters for our clients, communities and people. Ways to form effective performance habits include: Language and cultural differences can create misunderstandings and communication difficulties for virtual teams. Virtual global project teams require significant management to ensure the project success. Virtual teams often spend too little time engaging in the types of social conversations that happen naturally when teams are face-to-face. Another strategy is to ensure that all key conversations happen ‘on the line’ when all team members are present and that side conversations are kept to a minimum. #: SMR322-PDF-ENG. Not surprisingly, several studies have found that collaboration across distance is more difficult than in a colocated environment. Join our network to stay in touch and receive our latest opportunities. No Differential Treatment to the Dynamics of Virtual Team - Just like the aforementioned case, many organizations do not acknowledge the greater complexity of a virtual team in terms of time, distance and culture differences. Managing Global Team Case Solution,Managing Global Team Case Analysis, Managing Global Team Case Study Solution, 1. This includes ensuring team members make time to bond and set up appropriate team norms, clarify roles, promote individual accountability, regulate team communication and engagement, and choose enabling technology that is fit for purpose. Time should be spent in ensuring the team is comfortable with each other and that there are frequent project status updates. Generating ideas independently avoids groupthink and herding effects, and leads to better alternatives. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. This rises to about two-thirds (64%) for the largest firms (those with annual revenue in excess of US$10bn), prompted in part by significant cutbacks in corporate travel budgets over the The researchers found that the rules that apply to face-to-face teams do not necessarily apply to virtual teams. Whilst team members can be added more easily to virtual teams, than to conventional teams, a leader needs to strictly regulate this. The research aimed to understand best practice strategies for designing, implementing and incentivising virtual teams. 1. l More than one-half of executives say that their virtual teams use video conferencing on a regular basis. Please enable JavaScript to view the site. Introduction and Summary Karl Henderson is the senior manager at a company called Metrionic Systems in Santa Carla, California. Working with Global Virtual Teams: A Case Study Reality Check on Intercultural Communication Best Practices Karin L. Goettsch Global Talent Management Leader, and Adjunct Faculty at University of Minnesota and Concordia University, goettsch.karin@gmail.com Lack of accountability can be an issue for virtual teams, particularly when working cross-functionally. A virtual team that maintains at least two team members at each of its virtual locations provides beneficial social contact to the entire team. by June West, Arya Kalla, Sameer Kumar. As the world of work becomes increasingly global, workers are frequently required to perform as a virtual team. experienced any difficulty in managing a virtual team. Insight # 7: Unmute the distractions: The research also found that encouraging team members not to mute calls fostered a more natural flow of conversation. These virtual projects rely heavily upon technology as a primary means of communication. Publication Date: Oc 6 pages. Case Study Report: Managing Virtual Teams February 24 th, 2017 A. Informed decision by leadership, or virtual polls. The virtual, team represents an advanced version of a traditional team with a high level of, cohesion. Virtual Teams and the Critical Role of Effective Communication Dr Rachel Cubas-Wilkinson, Senior Consultant at The Myers-Briggs Company considers the impact of remote working on team communication. Introduction In the case study, the researchers examined the communication process engaged in by virtual project teams and their management. Source: MIT Sloan Management Review. processes embedded in communication technologies. Table 1: Examples of effective use of technology for virtual teaming, Brainstorming and generating alternatives. Schedule regular conversations not only with direct reports, but their direct reports. Tata Consultancy Services) are de-emphasising email. This includes ensuring team members make time to bond and set up appropriate team norms, clarify roles, promote individual accountability, regulate team communication and engagement, and choose enabling technology that is fit for purpose. Pupils can be given a role to play from the virtual team, after reading the case. Read our latest commentary, opinion-pieces and advice. In person relationship-building is always preferable, but not always possible. dynamics or organizational behavior lens. After reading the case, students may have a role to play in the virtual machine. a barking dog) can be a reminder that people, not machines, are on the line or that a person is joining a call at an odd hour, or even at home wearing their pyjamas. The article is presented as a literature review followed by a case study of a virtual team project entitled the “Country Capital Works Program” undertaken within the New South Wales Police Force, Australia. The authors pointed out that some background noise (e.g. Virtual teams can work collaboratively and effectively in a project despite the additional challenges, if a skilled project manager leads the pro- Managing Virtual Teams A Case Study Help, Case Study Solution & Analysis & Next his many years with the newspaper Chad labored in general public relations, helping encourage little companies through the U.S. This can hinder the development of strong team relationships. What is the temporal pattern of communications in high-performing, virtual teams such that task, process, and relational needs are, How do high-performing teams leverage technology to achieve this. How to Manage Virtual Teams Harvard Case Study Solution and HBR and HBS Case Analysis Another strategy is to co-locate new members with a senior member of the team until the new person has adapted to the team’s way of working. This article uses a case study to demonstrate the application of virtual team concepts in a virtual project team formed from existing personnel within an organization. The essential element of the review is to identify critical factors, pro and con, which can improve future virtual teams and virtual project management. Major Problems in the Organization Sun Microsystems work in a virtual fashion, named as an open work environment. The research presented a study of best practices o… After generating and discussing strong alternatives, (anonymous) voting or further comments can help prevent groupthink and allow V-teams to take decisive action quickly. The True Story of Chevron's Ecuador Disaster - CUARESMA.docx, Guided_Exercises_-_2_(HOB_Reconciliation).pdf, What will you do to manage your cash flow in today.docx, Chapter-06-Organizational-Innovations-TQM-JIT-Productive-System.docx, Copyright © 2021. After you complete this course, you will be able to: ... Case Study Question. The project manager must be careful for common pitfalls, including lack of visual cues, culture biases, email interpretation, conference calls, and using old methods to resolve conflict in a new environment (Kayworth & Leidner, 2001/2, p. 8). Virtual global project teams require significant management to ensure the project success. Additionally, the Henderson function must contemplate problems, like the best way to create and handle the communicating around the world. The case study examined communication, team structures, leading teams, time management, cost management, quality management, human resource management, and more. Sharing “virtual lunches” and adding “catch-up” social time to agendas builds rapport. However, keep in mind timezones of all team members when providing options. Instead, they use internal blogs and social networks to share updates and provide an opportunity for V-team members to discuss the content. Publication Date: Jul 01, 2009.   Terms. Evaluate each detail in the case study in light of the HBR case study analysis core ideas. Choosing the Virtual Team. This article uses a case study to demonstrate the application of virtual team concepts in a virtual project team formed from existing personnel within an organization. How does Managing Virtual Teams A Harvard Case Study Solution and HBR and HBS Case Analysis Allows V-team members to work on the same document simultaneously, see the history of document changes, and keep information in the same place. Working, primarily or exclusively in a computer-mediated setting also delays relational, Growth of structured project management practices such as the Project, Management Body of Knowledge and Association for Project Management Body, setting goals, measuring costs and developing schedules and less on its “soft”, dimensions involving people, politics, relational development and team, leadership. Team composition should be your starting point. This can be addressed by ensuring that teams take time to get to know each other and set group norms during the formation or project kick off stage (e.g., is it ok to be a few minutes late to a conference call?). Managing Virtual Teams. Insight # 2: Provide more structure, not less: Leaders need to be more structured and proactive than they would when managing face-to-face teams. by Frank Siebdrat, Martin Hoegl, Holger Ernst. They must determine the best way to carry on in the first conference call. She’ll explore the most crucial team elements that support high-quality communication and consider personal and organizational strategies that can improve the effectiveness of virtual teams. Insight # 1: Use technology for divergent thinking, brainstorming, and to take decisive action: Choosing technology that is fit for purpose can help to moderate the impact of personality factors, mask perceived status differences, distribute participation opportunities, and focus attention on the message instead of the messenger. Deloitte interviewed Dr Will Felps and MBA student, Virginia Kane, both from the University of New South Wales, Australia, about their recent research on best practice in leading virtual teams. However, while virtual team meals can be effective, several interviewees maintained that the most effective way to build relationships and trust is through face-to-face interactions. When interaction is the goal, keep “monologues” to a minimum and use a video conference for real-time discussion. Within the case study, off-site team members Penny and Allison are challenged with conflict due to miscommunication or lack thereof. Unmuting calls also allows for jokes and shared laughter which fosters team morale and cohesion. See Terms of Use for more information. 4 pages. Larger groups can also add to problems with accountability, again necessitating the need to regulate team size. Leaders need to be vigilant about defining and communicating roles in virtual teams to prevent diffusion of responsibility. Strategies for Success. This helps to ensure that team members do not feel out of the loop, which can cause feelings of mistrust. The research also found that encouraging team members not to mute calls fostered a more natural flow of conversation. Leaders need to be more structured and proactive than they would when managing face-to-face teams. MeetingWizard. They suggest managers must be more disciplined in their approach to managing virtual teams. Larger groups can also add to problems with accountability, again necessitating the need to regulate team size. Introduction. Virtual team research is usually viewed through a “soft” group. The virtual team is a team with a well-defined purpose which consists of realizing a common object, whose members are in different work places (inside or outside the organization, inside or outside the borders of a country); it uses the informational technology and it is … The article is presented as a literature review followed by a case study of a virtual team project entitled the “Country Capital Works Program” undertaken within the New South Wales Police Force, Australia. This can be addressed by ensuring that teams take time to get to know each other and set group norms during the formation or project kick off stage (e.g., is it ok to be a few minutes late to a conference call?). Once you are comfortable with the details and objective of the business case study proceed forward to put some details into the analysis template. Removes time pressure. When making such decisions, managers should take into consideration the various pluses and minuses of separation. IT management Operations research. DTTL and each of its member firms are legally separate and independent entities. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. Organizations that optimize the use of virtual teams, by implementing the 10 strategies highlighted here, may be well placed to reap the rewards of a diverse workplace including enhanced innovation and performance. Recent Australian research shows that leading effective virtual teams does not require a huge investment in technology, but it does require strategies which are fit for purpose and not a carbon copy of face-to-face leadership practices. © 2021. Source: Darden School of Business. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. This helps to ensure that team members do not feel out of the loop, which can cause feelings of mistrust. You won’t get anywhere without hiring (or developing) people suited to virtual teamwork, putting them into groups of the right size, and dividing the labor appropriately. ‘Capability invisibility’ can lead to situations where individuals are given tasks that they are ill-equipped for or individuals’ useful skills are not fully utilised. Managing Virtual Teams A case analysis, Managing Virtual Teams A case study solution, Managing Virtual Teams A xls file, Managing Virtual Teams A excel file, Subjects Covered Operations management Virtual teams by June West, Arya Kalla, Sameer Kumar Source: Darden School of Business 4 pages. Leading Virtual Teams: Three Cases James R. Johnson Purdue University Calumet Laurel Jeris Northern Illinois University This study investigated virtual team members’ and leaders’ perceptions of the role of the leader, and hindering and helping forces within virtual teams and their host organizations for developing leaders of such teams. The overhead costs associated with running an office full-time were hurting the profit margins of the company. Creating a video bank also helps with knowledge management, and bringing new team members up to speed quickly. The participants were practitioners who had faced challenges with virtual teaming and had great (and oft-surprising) solutions for leading effective teams. Insight # 4: Develop a role charter: Lack of accountability can be an issue for virtual teams, particularly when working cross-functionally. Operations management Virtual teams. Video technology allows leaders and team mates to pick up on non-verbal cues such as when a member is trying to have input or agreeing/ disagreeing with what is being said. This should be simple and as painless as possible. The use of paraphrasing can help listeners check their understanding of what is being said (or not said). a barking dog) can be a reminder that people, not machines, are on the line or that a person is joining a call at an odd hour, or even at home wearing their pyjamas.   Privacy DTTL and each of its member firms are legally separate and independent entities. This can hinder the development of strong team relationships. This paper “Managing Virtual Teams: Macro-Soft” aims at discussing how the concept of virtual teams exists across the world and its influence on various StudentShare Our website is a unique platform where students can share their papers in a matter of giving an example of the work to be done. #: UV0803-PDF-ENG. Follow him Managing Vi ‘Capability invisibility’ can lead to situations where individuals are given tasks that they are ill-equipped for or individuals’ useful skills are not fully utilised. The use of paraphrasing can help listeners check their understanding of what is being said (or not said). This research shows that the challenges of virtual teaming can be overcome through concerted effort and discipline. VIRTUAL TEAM RESOURCES ... TABLE OF CONTENTS. If not properly handled, this new medium is subject to conflict. For further information contact Virginia Kane, University of NSW or Robbie Robertson Deloitte. Insight # 6: Buddy up: A virtual team that maintains at least two team members at each of its virtual locations provides beneficial social contact to the entire team. The virtual team is a. team with a well-defined purpose which consists of realizing a common object. ’pizza days‘) at regular intervals. Robbie leads the Apple alliance relationship for Deloitte nationally, and is an Experience Design Partner in the Consulting practice, based in Sydney. The authors drew their best practice insights from an in depth review of the academic literature and interviews with 9 experts, whose experience in leading virtual teams spanned telecommunications, technology, education, consumer packaged goods, banking and insurance, mining, transportation and professional service industries. Managing Virtual Teams (A) Case Solution ... build virtual teams, leverage technology, and overcome cultural barriers. Insight # 5: Relationships take extra time, effort, and money to build: Virtual teams often spend too little time engaging in the types of social conversations that happen naturally when teams are face-to-face. Intriguingly, virtual teams may experience higher levels of individual contribution and diverse thinking arising from chat, Yammer and polling technology. The purpose of the study is to bring both perspectives to bear upon the, understanding of how virtual teams manage themselves and their projects in, The overall research question was to understand how the virtual teams managed, their projects in order to accomplish their tasks, while interacting via team. For the first time in his life, Henderson had to contemplate the various aspects of handling a team virtually. Integrating diverse efforts by being a ‘hub’ of activity. A team’s level of dispersion is neither preordained nor fixed; rather, it is an organizational design parameter that companies can set and adjust. The author used the virtual team organization in implementing the CCWP project as a case study to demonstrate the virtual team concepts in projects. Virtual teaming affords a number of benefits including the opportunity to tap into a global pool of talent and in turn, leverage diverse experiences and perspectives. Some organisations (e.g. The team here at ... •Managing the time zones between team members can be a challenge. New members must be socialised into a team to ensure that team cohesion and trust is maintained. Sophisticated security devices that could prevent any further attacks were being sought by businesses. whose members are in different work places (inside or outside the organization, inside or outside the borders of a country); it uses the informational technology, and it is continuously reconfigured, according to the necessary complex, competences at a given time, in order to achieve the pursued object. The authors note that virtual teams may enable organizations to better leverage the talent and diversity in their teams when they foster an inclusive virtual environment. Collaboration tools, e.g. Learning Objectives. For the first time in his life, Henderson had to consider the various aspects of managing a virtual team. 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